What are the responsibilities and job description for the Call Center Agent position at Elle Seller?
Elle Seller We are is seeking a Call Center Agent to provide exceptional customer service by handling inbound and outbound calls efficiently. The ideal candidate is customer-focused, detail-oriented, and has strong communication skills.
Responsibilities
- Answer and manage incoming calls, providing assistance to customers.
- Resolve customer inquiries and complaints in a professional manner.
- Process orders, payments, and account updates as needed.
- Maintain accurate records of customer interactions.
- Follow call scripts and guidelines to ensure quality service.
- Escalate complex issues to the appropriate department when necessary.
- Meet or exceed performance targets, including call handling and resolution times.
Requirements
- High school diploma or equivalent required; additional education is a plus.
- Strong verbal and written communication skills.
- Ability to handle a high volume of calls while maintaining professionalism.
- Basic computer proficiency and familiarity with CRM software.
- Prior call center or customer service experience preferred but not required.
Salary
$1100 - $1560 /week
Job Type
Full-time
Salary : $1,100 - $1,560
