What are the responsibilities and job description for the Call Center Customer Service Agent position at Elle Seller?
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and support across multiple channels, including phone, email, and chat. This position is vital to ensuring customer satisfaction and fostering long-term relationships with our clients.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information regarding our products and services to customers.
- Document all customer interactions and update records in the database accordingly.
- Resolve customer complaints effectively and escalate issues to the appropriate departments when necessary.
- Assist customers with troubleshooting and technical support for our products.
Requirements
- High school diploma or equivalent; additional education is a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities and the capacity to think critically under pressure.
- Proficiency in using CRM software and other computer applications.
- Ability to work flexible hours, including evenings and weekends.
Salary
$850 - $1100 per week
Job Type
Full-time
Benefits:
- Competitive weekly salary.
- Health, dental, and vision insurance.
- Paid time off, including holidays.
- 401(k) retirement plan with company match.
- Opportunities for growth and career development.
Salary : $850 - $1,100
