What are the responsibilities and job description for the Call Center Customer Service Assistant position at Percepta House?
Job Title: Call Center Customer Service Assistant
Job Location: Miami, FL
Job Type: Full-time
Reports to: Call Center Manager
Job Summary:
We are seeking a friendly and efficient Call Center Customer Service Assistant to join our team. The successful candidate will be responsible for providing exceptional customer service over the phone, assisting with inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, patience, and problem-solving abilities.
Key Responsibilities:
- Customer Support: Answer incoming calls and provide accurate, timely, and effective support to customers.
- Issue Resolution: Identify customer needs and provide solutions to problems, ensuring a positive experience.
- Documentation: Accurately record customer interactions, inquiries, and feedback into the company database.
- Escalation: Escalate complex issues to higher-level support when necessary, ensuring swift resolution.
- Follow-Up: Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- Adherence to Scripts/Processes: Follow established scripts and guidelines while maintaining a professional tone and demeanor.
Requirements:
- High School diploma or equivalent; Bachelor's degree preferred.
- Excellent verbal communication and listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high call volumes while maintaining professionalism.
- Proficiency with computers and CRM software.
- Multitasking ability with a positive and patient attitude.
Salary : $17 - $24
