What are the responsibilities and job description for the Call Center Customer Service Agent position at Elle Seller?
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to be a part of our dynamic team. In this role, you will serve as the initial point of contact for customers seeking assistance or information about our products and services. Your primary responsibility will be to provide exceptional customer service while handling inquiries via phone, email, and chat, ensuring that each customer feels valued and satisfied with the support they receive.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Provide accurate information regarding products, services, and account inquiries.
- Resolve customer complaints and issues with empathy and professionalism.
- Document customer interactions and maintain detailed records of conversations.
- Upsell and cross-sell additional services and products based on customer needs.
- Collaborate with team members and other departments to improve customer service processes.
Requirements
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in using computers and customer service software.
$850 - $1150week
Job Type
Full-time
Location: Scottsdale, AZ
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
- Competitive weekly salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Career development and growth opportunities.
