What are the responsibilities and job description for the Call Center Representative position at Elle Seller?
We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. As the first point of contact for our customers, you will play a crucial role in ensuring their inquiries and concerns are addressed promptly and effectively. Your primary responsibility will be to handle inbound and outbound calls, assisting customers with product inquiries, troubleshooting issues, and providing excellent service to enhance customer satisfaction.
Responsibilities
- Handle inbound and outbound calls in a professional manner.
- Provide accurate information regarding products and services.
- Address and resolve customer complaints and inquiries effectively.
- Document customer interactions and maintain detailed records in the system.
- Identify customer needs and recommend appropriate solutions or services.
- Follow up with customers to ensure their issues are resolved satisfactorily.
Requirements
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficient in using computer systems and software, including CRM tools.
$850 - $1150week
Job Type
Full-time
Location: Scottsdale, AZ
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
- Competitive weekly salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Career development and growth opportunities.
