What are the responsibilities and job description for the Customer Service Assistant position at Elle Seller?
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team and help us provide exceptional service to our valued clients. In this role, you will be the first point of contact for our customers, assisting them with their inquiries, addressing their concerns, and ensuring their overall satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information regarding products and services to customers.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Follow up with customers to ensure their issues are resolved satisfactorily and offer additional assistance if needed.
- Collaborate with team members and other departments to ensure seamless customer service delivery.
- Stay up-to-date with product knowledge and service updates to provide the best support possible.
Requirements
- High school diploma or equivalent; additional education or certification is a plus.
- Proven experience in a customer service role or related field preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude towards customer needs.
- Ability to multitask and handle high-pressure situations without compromising service quality.
- Familiarity with CRM systems and customer service software is an advantage.
- Friendly, approachable demeanor with a genuine desire to help customers.
$850 - $1150week
Job Type
Full-time
Benefits:
- Competitive weekly salary.
- Health, dental, and vision insurance.
- Paid time off, including holidays.
- 401(k) retirement plan with company match.
- Opportunities for career development and training.
