What are the responsibilities and job description for the Front Desk Agent/Housekeeper position at Ellensburg Camp Resort LLC?
We are hiring multiple temporary, part-time Front Desk Agents and Housekeepers, and are open to joint positions.
Housekeepers are responsible for bathroom and accommodation cleaning and sanitizing. Front Desk Agents are responsible for guest registration, front desk, and store procedures while delivering great guest service.
Important Notice: This is a seasonal, part time position from around April 2025 - October 31, 2025. All hired employees will sign a temporary worker contract.
REPORTS TO
Guest Services Supervisor, Campground Manager and/or Owner(s)
POSITION SUMMARY
Responsible for guest registration, front desk, and store procedures while delivering great guest service.
SPECIFIC DUTIES
· Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
· Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform. Handle all guest issues with respect by listening and acknowledging their concern.
· Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
· Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
· Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
· Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA’s, and being knowledgeable of all national and local advertising and discount programs.
· This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice, including washing and folding of linens and cleaning of bathrooms and accommodations.
Job Types: Part-time, Temporary, Seasonal
Pay: $16.66 per hour
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
Location:
- Ellensburg, WA 98926 (Preferred)
Ability to Commute:
- Ellensburg, WA 98926 (Required)
Work Location: In person
Salary : $17