Patient Representative - Full Time

JOB SUMMARY

Performs patient registration and customer service functions by collecting patient information and entering the patient information into the computer for patients seeking service from the majority of the Hospital Departments. Also functions as hospital’s switchboard operator.

SPECIFIC ELEMENTS AND ESSENTIAL FUNCTIONS (* = Essential Functions)

• Gathers and records complete and accurate information to register patients into hospital electronic health records.
• Recognizes and responds to customer needs. Assists with all inquiries and works to resolve patient issues brought forth.as appropriate.
• Functions as Hospital switchboard operator.
• Obtains necessary signatures on consent forms for treatment and payment, in compliance with state, federal, hospital and insurance regulations.
• Identifies patient co-pay/deductible information Communicates co-pay or deductible information to respective patients. Collects patient co-pays and deductibles.
• Obtains insurance authorizations for inpatient/observation services.
• Promotes cooperative relationships with other departments to enhance services to all customers. Is especially supportive of collaborative efforts within patient accounting.
• Demonstrates excellent organizational skills, ability to manage time and make decisions promptly. Adjusts rapidly to changing situations and demands.
• Assist in locating correct patient addresses for returned mail generated by the Patient Finance Department.

All job requirements listed indicate the minimum level of knowledge, skills and ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees will be required to perform other job-related instructions given by their supervisor, subject to reasonable accommodation.

Hours: Full Time, Various shifts. Flexibility and weekend shifts required.

Salary: $18.74 - $21.38 per hour based on experience.

Company Overview:

Ellenville Regional Hospital is a non-profit, community focused hospital based in New York’s Hudson Valley. We support our local community with health, wellness, specialty services and readily available diagnostic testing. We are centrally located for residents in surrounding areas to access our subacute rehabilitation programs, specialists and ambulatory services. Our healthcare is delivered with compassion and respect based on our commitment to improving our community health through excellence, innovation and state-of-the-art technologies.

Benefits:

• Medical Benefits
  • Health Insurance
  • Dental
  • Vision
• Life Insurance – Employer Sponsored, Supplemental Life Insurance
• PTO
  • Vacation Time
  • Sick Time
  • Paid Holidays
  • Personal Time
  • Bereavement
• 403(b)
• Employee Assistance Program
• Tuition Assistance
• Discount Program
• Virtual fitness, mindfulness and nutrition app
• Healthcare Concierge Service

Experience:

• Required - 1 year of customer service experience.
• Preferred - 2 years of customer service experience in a healthcare specific setting

Education:

• High School Diploma or equivalent required

Skills:

• Multitasking abilities required
• Proficient in Microsoft Office including Word and Excel
• Proficiency in medical terminology preferred
• Strong organizational, interpersonal relationship and communication skills