What are the responsibilities and job description for the ASSISTANT MANAGER - HOTEL OPERATIONS position at Elliott Lodging?
We are seeking a dedicated and highly organized Assistant Manager to join our hotel team in Springfield, MO. The Assistant Manager will support the General Manager in overseeing daily hotel operations, ensuring guest satisfaction, and managing staff. This is an exciting opportunity for an individual with hospitality experience, strong leadership skills, and a passion for delivering exceptional service.
Key Responsibilities
- Operational Management
- Assist the General Manager in overseeing all hotel operations, including front desk, housekeeping, maintenance, and food & beverage services.
- Monitor hotel performance metrics (occupancy, revenue, guest satisfaction) and assist in implementing strategies to improve results.
- Ensure compliance with safety, health, and hotel policies.
- Guest Services
- Lead by example in providing excellent customer service, handling guest inquiries, complaints, and special requests in a professional manner.
- Ensure a seamless guest experience by maintaining high service standards.
- Assist in developing and promoting guest loyalty programs.
- Staff Supervision
- Support in recruiting, training, and developing hotel staff.
- Schedule and manage daily work shifts, ensuring adequate staffing levels across departments.
- Conduct regular team meetings and performance evaluations to promote a positive work environment.
- Financial Management
- Assist in managing budgets, controlling expenses, and meeting financial targets.
- Review daily financial reports and provide input for monthly and annual reports.
- Help identify cost-saving opportunities and drive operational efficiency.
- Sales & Marketing
- Work with the sales team to promote the hotel, generate new business, and strengthen relationships with local businesses and event planners.
- Assist in implementing promotional events and campaigns to increase occupancy and revenue.
Qualifications
- 2 years of experience in hotel management or a similar role in the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Strong problem-solving skills and ability to remain calm under pressure.
- Exceptional verbal and written communication skills.
Working Conditions
- Flexible schedule, including evenings, weekends, and holidays, as required by hotel operations.
- On-site presence required to address immediate issues and oversee hotel functions.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off (PTO)
- Professional development and training opportunities
How to Apply
Interested candidates are encouraged to apply by submitting a resume and cover letter detailing their relevant experience and motivation for joining our team.
Join us in creating a memorable experience for our guests while growing your hospitality career in Springfield, MO!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Springfield, MO 65807 (Preferred)
Ability to Relocate:
- Springfield, MO 65807: Relocate before starting work (Preferred)
Work Location: In person
Salary : $50,000 - $60,000
