Front Desk Coordinator

ELLIOTT PHYSICAL THERAPY 

JOB DESCRIPTION 

JOB TITLE: Medical Receptionist 

EMPLOYER: Elliott Physical Therapy 

DEPARTMENT: Administration 

REPORTS TO: Office Manager 

EFFECTIVE DATE: 

SUMMARY: Works within an administrative team and alongside a clinical team to  produce an outstanding patient experience and a productive clinic at Elliott Physical  Therapy. 

DUTIES AND RESPONSIBILITIES: 

● Greets all coming through the door and creates a warm, welcoming environment. ● Responsible for directing incoming calls in a courteous manner. ● Checks in patients and collects copayments, coinsurance and deductible  payments. 

● Reconciles daily balances and deposits. Updates clinic deposit log daily.  ● Schedules daily appointments, moving, cancelling or deleting appointments as  appropriate. 

● Obtains new patient information necessary to create patient charts and schedule  initial evaluations. 

● Maintains patient charts. 

● Follows HIPAA guidelines to respect patients’ privacy and confidentiality of  patients’ medical records. 

● Prepares reports and correspondence as needed. 

● Keeps track of office supplies and inventory. 

● Performs general clerical/administrative duties as needed including, but not  limited to, scanning, faxing, copying, and mailing. 

● Works with the Authorization & Verification Coordinator to ensure all patients are  authorized and verified for visits. 

● Works with Clinical Manager and Physical Therapists to maintain patients’  scheduling according to their Plans of Care. 

● Works with Office Manager and Clinical Manager to reach clinic goals and  expectations. 

● Attends monthly clinic meetings. 

● Represents Elliott Physical Therapy within our community and understands the  importance of community involvement. 

● Shares clinic cleanliness duties with PTs, CM, and OM. 

● Performs other related duties as assigned by management.

QUALIFICATIONS: 

● Commitment to excellence and high standards. 

● Proven customer service skills. 

● Excellent written and oral communication skills. 

● Ability to deal effectively with diverse individuals at all organizational levels. ● Versatility, flexibility, and a willingness to work within constantly changing  priorities with enthusiasm. 

● Proficient in Google Suite. 

● Proven ability to handle multiple projects and meet deadlines. ● Good judgment with the ability to make timely and sound decisions. 

COMPETENCIES: 

● Customer Service - Manages difficult or emotional customer situations;  Responds promptly to customer needs; Solicits customer feedback to improve  service; Responds to requests for service and assistance; Meets commitments. 

● Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains  confidentiality; Listens to others without interrupting; Keeps emotions under  control; Remains open to others' ideas and tries new things. 

● Written Communication -Writes clearly and informatively; Edits work for  spelling and grammar; Varies writing style to meet needs; Presents numerical  data effectively; Able to read and interpret written information. 

● Teamwork - Balances team and individual responsibilities; Exhibits objectivity  and openness to others' views; Gives and welcomes feedback; Contributes to  building a positive team spirit; Puts success of team above own interests; Able to  build morale and group commitments to goals and objectives; Supports  everyone's efforts to succeed.  

● Organizational Support--Follows policies and procedures; Completes  administrative tasks correctly and on time; Supports organization's goals and  values; Benefits organization through outside activities; Supports affirmative  action and respects diversity. 

● Attendance/Punctuality - Is consistently at work and on time; Ensures work  responsibilities are covered when absent; Arrives at meetings and appointments  on time. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

● Occasionally required to stand 

● Occasionally required to walk 

● Occasionally required to sit 

● Frequently required to utilize hand and finger dexterity 

● Continually required to talk or hear 

The above is intended to describe the general content of and requirements for the performance  of this job. It is not to be construed as an exhaustive statement of duties,  responsibilities or physical requirements. Nothing in this job description restricts  management's right to assign or reassign duties and responsibilities to this job at any  time. reasonable accommodations may be made to enable individuals with disabilities  to perform the essential functions.