Front Desk/ Checkout

Come join a team where People make the difference! We rely heavily on people with the right aptitude, attitude and entrepreneurial spirit to drive our success. Ellis & Badenhausen Orthopaedics, PSC is dedicated to providing the Louisville community with the highest quality of orthopedic service. We will ensure that patient care remains the focus of our medical practice by maintaining an experienced staff and by keeping on the forefront of medical technology and research.

Position Title: Front Desk Representative

Reports to: Office Manager

This position features: Generous pay and benefits including a 401k and profit-sharing plan!

The Front Desk positions initial administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. The position needs to be a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the person needs to know when to slow down, look patients in the eye and provide personalized service.

Front Desk essential functions/duties

• "Opens" the office each day, according to protocol

• Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows physician-approved scheduling guideline

• Runs all encounter forms one day ahead of time

• Ensures all patient EHR charts have been created and reviewed; attached encounter forms to patient traveling paperwork

• Greets patients as they arrive for scheduled appointments

• Provides new patients appropriate paperwork for required signatures

• Verifies demographic and insurance information for all patients, according to protocol; makes a copy of each patient's insurance card, front and back

• Explains financial and collection policies to new patients as needed and refers them to the billing office when appropriate

• Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff

• Informs patients in the reception area when the physicians are running behind

• Screens visitors and responds to routine requests for information

• Ensures all faxes are cleared off the machine and distributed throughout the day

• Sorts incoming reports and directs to appropriate physician

• Keeps the patient reception area neat and clean at all times throughout the day

• Facilitates any physician requests throughout the day

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice

• Maintains detailed knowledge of practice management and other computer software as it relates to job functions

• Learns all aspects of G-Suite

• Schedules follow up appointments, as needed

• Runs patients back as needed

• Collects patient’s co pay and outstanding balances, or deposits prior to the patient’s appointment

• Attends all regular staff meetings

• Performs all other tasks and projects assigned by the Manager or Team Leader/Supervisor

• Other duties as assigned

Compliance Duties

• Constantly monitors for ways to increase efficiency and reduce risk within the organization

• Report and follow directives of HIPAA and OSHA compliance officers

Qualifications

• Cooperative work attitude toward co-employees, management, patients, visitors, and physicians

• Ability to promote favorable facility image with physicians, patients, insurance companies, and general public

• Ability to make decisions and solve problems.

• Ability to analyze and interpret data.

• Ability to communicate clearly and effectively in writing and verbally.

• Skill in exercising a high degree of initiative, judgment and discretion.

Required

• High school diploma or GED certificate

• Good typing skills

• Excellent communication skills

• Good computer skills; knowledge of word-processing software

• Strong ethical and moral character

• Knowledge of medical terminology

• Willingness to support and encourage co-workers

Preferred

• Medical Office experience

All positions with Ellis & Badenhausen Orthopaedics, PSC are to use due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality and failure to maintain confidentiality may, and will, result in sanction and/or discharge.

Salary is negotiable and based on experience.

We are an equal opportunity employer

Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA.