Call Center Representative

Come join a team where People make the difference! We rely heavily on people with the right aptitude, attitude and entrepreneurial spirit to drive our success. Ellis & Badenhausen Orthopaedics, PSC is dedicated to providing the Louisville community with the highest quality of orthopedic service. We will ensure that patient care remains the focus of our medical practice by maintaining an experienced staff and by keeping on the forefront of medical technology and research.

Position Title: Call Center Representative

Reports to: Office Manager

This position features:

Generous pay and benefits including a 401k and profit-sharing plan!

Phone Room essential functions/duties

• "Opens" the office each day, according to protocol

• Schedules patient appointments: explains to patient which pieces of information they are to bring, provides patients several scheduling options, follows physician-approved scheduling guideline

• Books, coordinates and reschedules patient appointments as needed based on physician appointment protocols to allow the clinics to serve patients most efficiently

• Maintains and updates current information on physician schedules; notifies patient of any schedule changes

• Obtains insurance information; may be required to obtain eligibility/verification by contacting insurance companies, and confirm referrals/approvals are on file when applicable.

• Informs appropriate staff of patient late arrivals.

• Takes accurate messages

• Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing

• Documents pertinent information on the appointment note including, but not limited to, body part, health insurance, and other information related to the appointment.

• Verifies demographic and insurance information for all patients, according to protocol;

• Explains financial and collection policies to new patients as needed and refers them to the billing office when appropriate

• Facilitates any physician requests throughout the day

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice

• Maintains detailed knowledge of practice management and other computer software as it relates to job functions

• Learns all aspects of G-Suite

• Informs patient of any existing balance noted in computer and requests patient be prepared for any payment due at time of visit

• Attends al meetings as need

• Performs all other tasks and projects assigned by the Manager or Team Leader/Supervisor

• Other duties as assigned

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We are an equal opportunity employer

Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA