Surveillance Operator

Position Summary

The Ellis Park Surveillance Operator reports to the Surveillance Supervisor. The incumbent uses audio and video equipment to observe and report illegal activity and non-compliance of regulations, policies and procedures.

Expectations:

• Adhere to Ellis Entertainment, LLC (“Ellis Park”) Core Values and Policies & Procedures.
• Act as a role model within and outside the gaming and racing facility.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities: 

• Maintain and use video/audio surveillance equipment to monitor activities using multiple monitors. These functional areas include, but are not limited to: HHR machines, Mutuels, cashier cage, kiosks, restaurants, count, sort, money rooms, storage locations, vault, entrances, outdoor grounds, parking lots, stairs and open common areas.
• Speak clearly, understand radio transmissions and operate assigned equipment.
• Follow standard operating procedures and departmental operating guidelines.
• Be knowledgeable of, or be willing to learn various rules, regulations/procedures for HHR and Mutuels.
• Maintain surveillance over monetary transactions and stations.
• Maintain radio contact with security personnel, casino management and other surveillance personnel as assigned.
• Work within, adhere to and contribute to an established operational chain of command.
• Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.
• Document monetary transactions for procedural inconsistencies.
• Prepare and maintain an official log of departmental activities.
• Document and collect evidence for internal use and/or legal purposes.
• Make quick decisions under stressful conditions.
• Draft written reports and other documentation.
• Perform repetitive duties over long periods of time
• Operate a hand controller lever effectively.
• Visually observe and discern screen images and make recommendations.
• Perform basic mathematical problems quickly and accurately.
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• At all times maintain a courteous, positive and professional working relationship with all Ellis Park personnel and the general public (e.g., coworkers, clients and vendors).
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate details.
• Performs additional duties and responsibilities as necessary or assigned.

Education & Experience

• High School Diploma or GED preferred.
• Minimum of one (1) year of relevant work experience in one or more of the following: Surveillance, security, HHR machines, cage cashier with money/chip handling responsibility.
• Familiar with surveillance methods and procedures preferred.

Licensing & Certification:

• Obtain and maintain a valid license through the Kentucky Horse Racing Commission (KHRC).

Computer Equipment, Software, Machinery:

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).

Essential Physical Requirements:

• Requires the ability to sit, talk and repetitively use hands 51-100% of the time.
• Must have eyesight correctable to 20/20 and have no color blindness.
• Requires the ability to hear 25-50% of the time.
• Requires the ability to balance/climb, bend over, crawl, crouch/stoop, reach overhead, stand, walk and turn/twist 1-24% of the time.
• Requires the ability to push/pull, carry, lift and slide/transfer 25- 50 lbs. 1-24% of the time.

Essential Mental Demands:

• Requires the ability to solve problems, make decisions, read and write 51-100% of the time.
• Requires the ability to organize and interpret data 25-50% of the time.

Supervisory Responsibilities:

• None.

Work Environment (inside/outside):

• The job is performed indoors within a confined area.

Other Requirements:

• Must provide and maintain a valid driver’s license.
• Must attend and pass surveillance training classes and courses.
• Must pass vision test, eyesight correctable to 20/20 and have no color blindness.