Surveillance Operator

Job Summary: Surveillance Operator

Responsibilities:

• Monitor guests and employees in all back-of-house and front-of-house areas using the surveillance system and personal observation to identify criminal activities or violations of regulations, policies, and internal controls.
• Utilize necessary equipment to record and document illegal or unusual activities, reporting findings to the appropriate personnel.
• Oversee all areas of the property, including the gaming floor, cage activity, food and beverage areas, and overall facility security.
• Produce timely written reports and logs of any observed violations or illegal activities.
• Record questionable activities on video and prepare written reports for appropriate personnel.
• Monitor activities in and around the gaming establishment using various surveillance equipment, including video cameras, digital recorders, and access control systems.
• Check for blind spots, camera outages, or tampering.
• Log all observations into the surveillance dispatch log.
• Operate all surveillance equipment, including camera switching and computer systems.
• Manage the surveillance dispatch system for all calls to security, police, fire, and maintenance personnel during emergencies.
• Maintain familiarity with Owensboro Racing and Gaming department procedures and uphold confidentiality guidelines.
• Perform other duties as assigned.

Regulatory and Compliance Responsibilities:

• Attend required training sessions.
• Obtain and maintain necessary licenses.
• Comply with local laws and regulations in all duties performed.
• Ensure minors are not permitted to gamble, drink alcohol, or purchase tobacco.
• Understand the ordinances, regulations, and procedures relevant to the department.
• Be knowledgeable about programs addressing problem gaming.
• Report any known wrongdoing.

Education, Training, and Experience:

• Minimum of 1 year of related experience.
• Ability to obtain and maintain a KHRGC license. 
• Strong communication and interpersonal skills, with the ability to manage crowds effectively.
• Proficient in computer skills, including email, word processing, spreadsheets, and database management.
• Basic knowledge or training in investigations.
• Ability to communicate via two-way radio.
• Capacity to sit for long periods.
• Work environment may involve viewing video monitors in low light.
• Able to lift and carry up to 30 pounds.
• Available to work a flexible schedule, including some holidays and weekends. 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The employee is regularly required to stand, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision. The employee must occasionally lift and/or move up to ten (50) pounds. The work environment characteristics described here are representative of those encountered by an associate while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

When working in the office, the noise level is moderately quiet.  When on the gaming floor, the noise level may be loud, and the employee will possibly be exposed to cigarette smoke on the gaming floor.

The physical demands described here are representative of those that must be met by an associate to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Join #TeamOwensboro! Full-time and Part-Time positions are available.

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