What are the responsibilities and job description for the Director, Technical Services position at Ellucian Company L.P.?
Unlock Learning For All
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
Values Rooted in Purpose
We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.
About the Opportunity
Our Ellucian Managed Services team is seeking an IT professional to lead our onsite technical and user services teams at Brookdale Community College. The Director, Technical Services role is a key position with the IT leadership team providing the strategic vision and oversight necessary to provide efficient and consistently exceptional support for a managed services client. The scope of services includes maintaining all information technology systems necessary to support the operation and mission of the college.
Where you will make an impact
- Oversee day-to-day production issues, act as escalation point to resolve urgent and / or complex client issues, and manage client expectations.
- Develop practices and procedures, based on industry best practices, necessary to carry out day-to-day technical operations to enhance business continuity at the client location.
- Work with CIO and college leadership to provide project guidance, cost metrics, return on investment insights, and operational recommendations.
- Oversee all phases of technology design and implementation in construction projects including but not limited to planning, attending regularly scheduled progress meetings, and directing onsite staff and / or contractors with the installation of all technology.
- Provide project implementation oversight to maintain standards for quality and quantity of work are met.
- Establish change management processes, as needed, for coordinating technology upgrade and maintenance activities with all business units.
- Evaluate data security profile and serve in a leadership role within IT governance to recommend security projects, initiatives, and controls.
- Provide overall operational direction and management in regard to the network, Microsoft identity management solutions, Microsoft O365, telephony, server and desktop / laptop support services to the institution.
What you will bring
What makes #Ellucianlife
Headspace Care (mental health)
Education Assistance Program
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Salary : $100,000