What are the responsibilities and job description for the Shelter Case Manager position at Elmcor Youth & Adult Activities Inc?
Summary:
The Shift Supervisor ensures the smooth running and supervision of all residence related staff and services on a day to day basis, ensuring that all residence goals, targets, and performance outcomes are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
- Coordinate the day-to-day work of residence staff to ensure participant success.
- Motivate and coach reporting staff to excel.
- Provide for full shift coverage and provide emergency coverage as necessary.
- Coordinate/conduct rounds to monitor the facility.
- Maintain professional relationships with residents ensuring confidentiality.
- Ensure all shelter activities and schedules are maintained.
- Communicate effectively with residents, direct reporting staff, peers, supervisors and funders.
- Investigate all complaints and/or incidents.
- Monitor residents safety and ensure safety policies and procedures are practiced daily.
- Implement preventive measures through crisis intervention and conflict resolution modalities.
- Implement and oversee proper recording and reporting systems for resident and staff safety.
- Prepare incident reports.
- Provide daily coverage reports to on coming shift supervisor.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Obtain
EDUCATION AND/OR EXPERIENCE:
- BA/BS degree and/or equivalent experience, or AA degree and 2 years’ experience;
HS Diploma or GED and 3 years applicable experience. Obtain F-80 certification within first 90 days of employment
OTHER SKILLS AND ABILITIES:
- Must have strong interpersonal skills to support leadership, management, negotiation and problem-solving functions of this role.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Remain calm and professional in stressful situations.
- Detail oriented while maintaining an extremely positive attitude.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Team player with a "can do" attitude that can work in a fast-paced environment.
- Ability to establish and maintain professional atmosphere for employees, clients and customers
