Assistant Service Manager ($1,000 Sign on Bonus)

ASSISTANT SERVICE  MANAGER

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.  If this resonates with you, you might be a great addition to our growing team. 

When you join our Service and Asset Preservation Team as an Assistant Service Manager, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority. This is a key role in our service leadership career path.

This position may qualify for a sign-on bonus of $1,000!  Please speak with a recruiter for more information.

PRIMARY RESPONSIBILITIES:

Problem Solving and Asset Preservation Ambassador

• Deliver timely, clear and courteous customer service 100% of the time.
• Proactively care for the physical building and the community by maintaining  the plumbing, electrical, HVAC and appliance systems.
• Respond to service tickets swiftly, document and communicate service status consistently, and effectively prioritize service requests.
• Build trust and positive rapport with residents by being respectful and empathetic while making repairs in their homes.
• Know the make-ready schedule, monitor apartment vacancies daily and initiate the turnover process in accordance with Company standards.
• Perform preventive maintenance and safeguard equipment with regular tune-up.·      
• Conduct daily community walks, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.
• Collaborate with the leasing and customer experience team by cordially and consistently escalating urgent maintenance related matters and communicating all other community concerns.
• Contribute to the team’s success by achieving individual goals and supporting team goals.

Team leadership and development

• Be a positive role model and champion of company mission, vision and values.
• Step in and step up when the Service Manager is not present or available.
• Coach, mentor, support and provide constructive feedback to service team members.
• Ensure that policies, procedures, safety, and compliance expectations are met.
• Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies.

OUR IDEAL TEAM MEMBER:

• Has a passion for people and community. We welcome everyone!
• Has a proven work history of delivering responsible, high-quality maintenance services in the residential apartment industry or similar industry. 
• Well versed in all phases of HVAC and mechanical systems. 
• Universal EPA/CFC or CAMT Certification.
• Enjoys a flexible schedule that includes working weekends.
• Has reliable personal transportation.
• Is able to be on call, work outside of standard business hours, and report to the property in 30 minutes or less in the event of life safety incidents.
• Knowledge of preventive maintenance and life safety systems. 
• Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi. 
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for the results.
• Believes in the value of teamwork, understanding that we finish stronger together.

The hourly range for this role is $24.88-$44.78 (subject to experience)

TEAM MEMBER BENEFITS:

Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:

• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Pet Insurance: Because we know your furry friends are family too!

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.

Salary : $25 - $45