What are the responsibilities and job description for the Home Services Contact Center Supervisor position at Elmer's Home Services Heating & Air Conditioning?
Elmer's Home Services is recruiting a full-time Home Services Contact Center Supervisor to specialize in keeping our San Antonio, TX clients informed and well-taken care of. We offer this dispatch lead / customer service position competitive compensation of $48,000-$55,000/year based upon experience and performance. As a dispatch lead working in customer service, get ready to enjoy coming to work while building a long-term career!
In addition to great pay and our exceptional culture, we offer our Contact Center Supervisor the following benefits and perks with more being added as we expand:
- Better than average employer contribution on medical, dental, and vision
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
OUR IDEAL HOME SERVICES CONTACT CENTER SUPERVISOR
- Organized - can juggle multiple tasks at a time in a fast-paced environment
- Positive - a can-do attitude that helps you rise to challenges
- Detail-oriented - attentive to the small things that improve every customer's experience
- Problem solver - can solve issues for all kinds of clients with professionalism and patience
- Communicator - able to communicate effectively using good phone etiquette and bridge the gap from concerned client to satisfied customer
- Service-oriented - focused on the needs of others
Is this you? If so, keep going to learn more about this call center position!
ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING
Our company has been serving the San Antonio area's HVAC needs for over 25 years. We just launched in DFW and are now moving into the Houston area. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC team in town. We have strong ties in our community and reach out to volunteer with many organizations including Haven for Hope, The Battered Women's Shelter of San Antonio, Meals on Wheels, and Camp Discovery.
We know our success is due in large part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth.
REQUIREMENTS OF A CALL CENTER SUPERVISOR
In this dispatch lead/customer service position your number one goal is to maximize the schedule while maintaining a high standard of customer service. Whether through phone or computer, you have a friendly, capable demeanor that is evident as you answer incoming calls and dispatch technicians. Every call is scheduled for prompt service while taking advantage of technician time and mileage. And, you forecast days and weeks ahead to keep all employees working and on track. From arrival times to delays or rescheduling needs, you keep everyone well-informed and satisfied!
- Experience in SAGE
- Weekend and evening availability
- Can confidently navigate a computer
- Any experience as a dispatcher or in a call center is preferred
- A working knowledge of ServiceTitan is preferred
- Being familiar with the HVAC or plumbing trades is a plus!
If you're ready to make the best decision of your career and you meet the above requirements, we want you at our call center. Apply now to become a dispatch lead and Home Services Contact Center Supervisor!
Location: 78233
Must be able to pass a background check. We also conduct pre-employment and random drug testing. Any job offer will be based on the results of background and drug testing.
Salary : $48,000 - $55,000
