Centralized Collections Specialist

POSITION SUMMARY:

At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance," but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners!

As a Centralized Collections Specialist for Elmington's Centralized Operations team, you will play a key role in driving collection efforts while maintaining strict compliance for affordable housing communities across the country. This is not just a typical collections role-you'll work remotely to leverage your expertise in collections, and preferably Low-Income Housing Tax Credit (LIHTC) programs, to ensure each property meets critical collections, occupancy, and compliance goals.

In this position, your contributions will directly impact the success of multiple properties as you assist with aligning collections with broader financial objectives. In our Centralized

Operations department, you'll be part of an innovative, fast-paced team that uses a unique approach to streamline communication and the collections process- ensuring we efficiently achieve collections and compliance targets while delivering exceptional customer service.

This role does not involve HR-related tasks such as hiring, payroll, benefits, or formal training responsibilities.

Hours of Operations:

Our Centralized Collections Specialist's operating hours will be Monday to Friday from 9AM to 6pm at our corporate office in Nashville, TN. This position is NOT remote.

To be an effective Centralized Collections Specialist at Elmington, you will need:

Customer-Centric: Deliver exceptional customer service to residents through clear communication and quick responses.

Detail-Oriented: Ability to manage complex documentation and compliance requirements with precision, ensuring accuracy and timeliness in all tasks.

Tech-Savvy: Proficient with property management software, CRM systems, and digital communication tools, with the ability to adapt quickly to new technologies.

Problem-Solving Skills: A proactive thinker who can quickly offer solutions to challenges related to collections, compliance, and resident concerns.

Team Collaboration: Works effectively within a remote, centralized team, sharing insights and collaborating to achieve common goals.

Empathy and Communication: Excellent interpersonal skills to build rapport with residents, providing them with a supportive and engaging experience.

Adaptability: Flexibility to adjust to the evolving needs of multiple properties and a dynamic collection environment.

KNOWLEDGE/SKILLS/ABILITIES:

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• Strong problem-solving skills with the ability to guide a team.
• Advanced proficiency in property management software and compliance platforms.
• Ability to stay updated on evolving compliance regulations and proactively adjust workflows.
• A passion for providing exemplary customer service.

ESSENTIAL JOB FUNCTIONS:

• Rent collection efforts via phone, email, text, and live chat in a timely and professional manner.
• Provide residents with accurate information about their rent and charges.
• Assist residents in filling out their rental payments and explain the required documentation to ensure that all necessary documents are submitted.
• Communicate with residents to collect missing rent.
• Perform other duties as needed to support the overall objectives of the department.

SPECIFIC EDUCATION OR EXPERIENCE:

• High school diploma or equivalent (GED) required.

• Minimum of (1) years of experience in customer service management.
• Ability to understand and carry out industry-specific written and oral direction with a positive,
• Innovative approach to problem-solving.
• Presents information in a clear, concise, understandable, and organized manner; negotiate,
• Persuade, and modify opinion to reach the goals/objectives of the organization.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• This position is based at our Nashville, TN corporate office.
• Hours of operation are Monday-Friday 9am-6pm daily.
• Frequently sit, stand, and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools, or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 15 pounds.
• Vision abilities include close vision, distance vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS:

• Travel up to 10% of the time annually.

The Elmington Experience

We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.

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Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.