What are the responsibilities and job description for the Centralized Quality Specialist position at Elmington?
Position Summary
At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners!
As a Centralized Quality Specialist (CQS) at Elmington Property Management, you will play a critical role in ensuring the accuracy, compliance, and quality of applicant files for affordable housing communities across the nation. This position is responsible for reviewing all submitted files to ensure compliance with Low-Income Housing Tax Credit (LIHTC) regulations, verifying income, assets, identification, and other eligibility criteria before providing feedback to a Centralized File Coordinator for necessary corrections or approvals.
In addition to file reviews, the CQS will conduct coaching and training sessions to enhance compliance understanding, improve efficiency, and minimize errors in the application process. You will act as a quality control checkpoint to ensure that all submitted files meet Elmington's high standards before approving for the applicant to move in.
This position requires strong attention to detail, compliance expertise, and communication skills to support the Centralized Operations team in maintaining accuracy, efficiency, and seamless applicant experiences.
To be an effective Elmington Property Management teammate, you will need to:
We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.
Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.
At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners!
As a Centralized Quality Specialist (CQS) at Elmington Property Management, you will play a critical role in ensuring the accuracy, compliance, and quality of applicant files for affordable housing communities across the nation. This position is responsible for reviewing all submitted files to ensure compliance with Low-Income Housing Tax Credit (LIHTC) regulations, verifying income, assets, identification, and other eligibility criteria before providing feedback to a Centralized File Coordinator for necessary corrections or approvals.
In addition to file reviews, the CQS will conduct coaching and training sessions to enhance compliance understanding, improve efficiency, and minimize errors in the application process. You will act as a quality control checkpoint to ensure that all submitted files meet Elmington's high standards before approving for the applicant to move in.
This position requires strong attention to detail, compliance expertise, and communication skills to support the Centralized Operations team in maintaining accuracy, efficiency, and seamless applicant experiences.
To be an effective Elmington Property Management teammate, you will need to:
- Expert in Compliance: Strong understanding of LIHTC compliance, income calculations, asset verification, and eligibility requirements.
- Detail-Oriented: Ability to identify discrepancies, inconsistencies, and missing information in applicant files with high accuracy.
- Critical Thinking: Strong analytical skills to interpret regulations and apply them to real-world scenarios.
- Coaching & Training Mindset: Ability to provide feedback and training to the Centralized File Coordinator team to improve file accuracy and compliance.
- Communication & Collaboration: Excellent written and verbal communication skills to provide clear file feedback and conduct training.
- Tech-Savvy: Proficiency in property management software, compliance platforms, and digital documentation tools.
- Problem-Solving: Ability to troubleshoot application issues and guide team members on how to correct and improve file submissions.
- Adaptability: Willingness to adjust to evolving policies, regulations, and company procedures.
- Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
- Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
- Strong ability to train, coach, and mentor team members.
- Proficiency in property management software and compliance platforms.
- A passion for chasing excellence and providing exemplary customer service.
- Conducts thorough quality checks on applicant files, verifying income, assets, identification, household composition, and other eligibility factors for LIHTC compliance.
- Ensures all files meet state and federal compliance guidelines before being approved for submission.
- Provides detailed feedback on incomplete or incorrect files, working directly with Centralized File Coordinators to resolve issues.
- Tracks common compliance errors and trends to identify opportunities for process improvements.
- Assists in developing training materials and best practices to improve the accuracy and efficiency of file submissions.
- Supports new hires by offering guidance and reinforcing compliance best practices.
- Stays informed on LIHTC policy changes and ensures compliance standards are upheld.
- Performs all other duties as assigned.
- 2 years of experience in affordable housing compliance, LIHTC, or property management.
- Knowledge of HUD, LIHTC, or other housing assistance programs.
- Experience in file auditing, compliance review, or leasing operations.
- This position is based at our Nashville, TN corporate office.
- Hours of operations are 8am-7pm daily.
- Frequently sit, stand and walk.
- Regularly required to talk or hear.
- Frequently required to use hands or fingers to handle or feel objects, tools or controls.
- Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
- Occasionally lift and/or move up to 15 pounds.
- Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
- The noise level in the work environment is usually moderate.
- Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
- Travel up to __10%___ of the time annually.
We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.
Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.
