EVP of Support Services

POSITION SUMMARY:

OneElmington is comprised of multiple locations and lines of business that are operated as their own living, breathing corporation. They have income and expenses, debt and a bottom line - all of which we will look to you to help optimize through your role. Along with this responsibility comes a very high level of expectations. We are asking you to be an integral part of a multi-million dollar company.

Overseeing the entirety of the Support Services team, the Vice President of Support Services will act as the overseer for all of Elmington's support services teams, programs, and initiatives that makes Elmington one of the best places to work. The ideal candidate will have a great attitude and high expectations. You must be able to think beyond the box to succeed in this position and have a tireless work ethic. Must work with passion, have confidence, take pride in your work, and offer a solution to every problem you are presented with. This individual will also be self-sufficient and self-motivated.

To be an effective OneElmington teammate, you will need to:

• Have a great attitude
• Have high expectations
• Think BEYOND the box
• Work with passion
• Have a tireless work ethic
• Be confident
• Be self-sufficient and self-motivated
• Take pride in your work
• Be a good listener
• Offer a solution with every problem
• Be responsive and transparent

ESSENTIAL JOB FUNCTIONS:

• Establishes, implements, and communicates the strategic direction of the organization's support departments (Admin, IT, HR, and Marketing).
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Collaborates with other divisions and departments to carry out the organization's goals and objectives.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Creation and implementation of HR policies, procedures, and initiatives in alignment with company's values.
• Maintain responsibility for organization's compliance with federal, state and local legislation pertaining to all personnel matters.
• Work with advisors to identify, assess, and mitigate risk.
• Develop employer branding and drive strategies that support company's ability to deliver a "best places to work" culture.
• Oversee messaging and communicates changes regarding organization's personnel policies, procedures, and initiatives.
• Complete annual benefits analysis, research emerging trends and new opportunities, and present to executives' recommendations for changes that support company goals.
• Develop and execute a robust on-boarding process that reliably installs our company values and culture into new hires for quick assimilation.
• Identify and implement strategies to improve productivity, quality, and the member experience.
• Collaborate with division executives to develop and execute a plan for professional development that ensures long-term employee satisfaction and continuous growth.
• Create and administer regular employee engagement and satisfaction surveys; prepare summaries of findings and recommendations for improvement to executive leadership and ownership
• Performs all other duties as assigned.

SPECIFIC EDUCATION OR EXPERIENCE:

• Master's degree or 10 years' experience with a bachelor degree in a related field or SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) credential
• 8 - 10 years' experience as Director of HR (or higher title) OR Director of Operations
• Must have experience managing all lines of business and experience working in operations
• MUST be willing to work in office, this is not a hybrid role.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

The OneElmington Experience

We're creating a different kind of company at OneElmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know OneElmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then OneElmington could very well be the last company you ever work for.

OneElmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. OneElmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.