What are the responsibilities and job description for the Veterinary Receptionist position at Elmore Road Veterinary Clinic?
Department: Receptionists
Location: Southaven, Mississippi
Compensation: $13.00 - $15.00 / hour
Elmore Road Veterinary Clinic, located in Southaven, MS, is a well-established and trusted veterinary care provider, committed to delivering compassionate and high-quality care to our patients. Our team is dedicated to ensuring that pets and their owners receive the best possible experience when they visit us. We are passionate about fostering a supportive team culture, where each member's contribution is valued, and growth opportunities are provided. We are currently seeking a friendly and organized Veterinary Receptionist to join our dynamic team!
As a Veterinary Receptionist at Elmore Road Veterinary Clinic, you will be the first point of contact for our clients and their pets. Your role is critical to maintaining smooth operations within the clinic, ensuring excellent customer service, managing client communications, and assisting with the administrative needs of the veterinary team. If you have prior experience in a veterinary or hospital setting and are passionate about animal care, we would love to meet you!
Our Veterinary Receptionist's typically work 4-day work weeks and rotate Saturday's. As receptionists, you will be guaranteed to receive every Sunday off.
Location: 6145 Elmore Rd Southaven, MS
Schedule: Monday – Friday, 7:30 AM – 5:30 PM (Shifts start at 7:15 AM)
Rotating Saturdays: 8:00 AM – 12:00 PM (Must arrive by 7:45 AM)
Pay Range: $13.00 - $15.00 per hour (Starting at $13.00, pay based on relevant experience)
Key Responsibilities
Client Interaction & Communication:
- Greet clients warmly and assist with the check-in process, ensuring that their needs are met efficiently.
- Answer phone calls promptly, providing accurate information about services, appointments, and procedures.
- Schedule appointments for routine check-ups, emergencies, and surgeries, while ensuring client and patient details are correctly documented.
- Communicate with clients regarding hospital policies, payment information, and the nature of veterinary procedures.
- Educate pet owners on pre-appointment requirements, aftercare instructions, and general animal health tips.
- Accurately collect patient history and update records in our practice management system.
- Ensure that all patient and client data is up-to-date and properly recorded for veterinary staff reference.
- Work with the veterinary team to ensure that patient files are organized and prepared for upcoming appointments.
- Process payments for services and procedures, ensuring that invoices are clear and accurate.
- Handle client billing inquiries and assist with submitting insurance claims as needed.
- Prepare patient charts, ensure relevant medical information is readily available to the veterinary team.
- Maintain clear and effective communication with technicians, veterinarians, and management to ensure appointments and procedures are completed on schedule.
- Keep the front office clean and organized, assisting with the stocking of supplies when necessary.
- Provide exceptional customer service by building rapport with clients and addressing concerns in a compassionate and professional manner.
- Handle emergency situations calmly and efficiently, ensuring pets and owners feel supported.
- Manage various administrative tasks such as answering phones, filing paperwork, and assisting with office supply needs.
- Uphold client confidentiality in accordance with HIPAA regulations.
Experience:- Previous experience in a hospital or veterinary setting is required; veterinary hospital experience is highly preferred.
- Familiarity with veterinary practice management software (e.g., Avimark, eVet, or similar systems) is a plus.
Customer Service Skills:- Excellent communication skills, both in person and over the phone, with the ability to convey information clearly and professionally.
- Ability to handle challenging situations with tact, empathy, and professionalism.
Organizational & Time Management Skills:- Strong organizational skills with the ability to manage a busy office environment while maintaining attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced setting.
Availability & Flexibility:- Must be available to work Monday-Friday, 7:30 AM – 5:30 PM, and rotating Saturdays (8:00 AM – 12:00 PM). Saturday shifts require arrival by 7:45 AM.
- Flexibility to work extra hours or weekends when needed.
Team-Oriented Attitude:- Positive attitude, with a collaborative mindset and a willingness to assist other team members as needed.
- Ability to thrive in a busy clinic environment, maintaining professionalism while managing multiple tasks.
Physical Demands:- Ability to stand, sit, or walk for long periods and lift up to 25 pounds when necessary.
Attention to Detail: Precision in managing patient records, scheduling, and financial transactions.
Tech-Savvy: Comfortable using office software, veterinary practice management systems, and troubleshooting office equipment.
Compassionate and Empathetic: A natural inclination to provide compassionate care to both pets and their owners.
Strong Work Ethic: Reliable and motivated to maintain high standards of service and patient care.
Team Player: Cooperative, friendly, and enthusiastic about working in a team-oriented environment.
Competitive Pay: $13.00 - $15.00 per hour, based on experience.
Corporate Benefits Package:
- Health, dental, and vision insurance.
- 401K with company match.
- Paid time off (PTO).
- Employee discounts on pet care and products.
- Opportunities for advancement and professional development.
- Continuing education and training to help you grow in your veterinary career.
- A supportive and positive work environment where every team member's contributions are valued.
- A focus on providing high-quality, compassionate care while fostering a strong team dynamic.
Salary : $13 - $15