What are the responsibilities and job description for the Veterinary Receptionist position at Hernando Animal Clinic?
Job Description
Job Description
Description
Hernando Animal Clinic and Surgery Center is seeking an experienced and compassionate Veterinary Receptionist to join our team. This vital role is essential to providing excellent customer service to our clients while ensuring the smooth and efficient operation of our clinic. The ideal candidate will have prior experience working in a veterinary or hospital setting, as well as a genuine passion for animals and their well-being. Join our friendly, collaborative team and be a part of our exciting transition to a brand new location soon!
Key Responsibilities
Client Relations :
Greet clients and their pets with warmth, compassion, and professionalism, both in person and over the phone.
Schedule appointments, confirm appointments, and follow up with clients regarding their pets’ care.
Address client questions, concerns, and requests, providing accurate information on services, treatments, and procedures.
Administrative Support :
Answer phone calls, check voicemails, and assist with messages in a timely manner.
Maintain client records in the electronic medical record (EMR) system, ensuring all information is up to date and accurate.
Process client payments and provide receipts for services rendered.
Assist in managing inventory and ordering supplies when necessary.
Appointment Management :
Coordinate appointments, including consultations, surgeries, and routine care, ensuring proper timing and adequate resources.
Confirm upcoming appointments and send reminders to clients via phone, email, or text.
Team Collaboration :
Communicate effectively with veterinarians, technicians, and other support staff to ensure seamless patient care.
Assist with client check-ins, check-outs, and other operational duties as needed.
Client Education :
Provide clients with post-care instructions, medication details, and general pet care advice.
Ensure clients understand follow-up requirements for treatments and appointments.
General Office Duties :
Maintain a clean, organized reception area.
Assist with light clerical duties including filing, photocopying, and faxing.
Special Projects :
Support the clinic’s upcoming transition to a brand new location, assisting with the setup, organization, and ensuring a smooth move for both clients and staff.
Skills, Knowledge & Expertise
Previous experience working as a receptionist, preferably in a veterinary or healthcare setting.
Strong customer service skills and a compassionate, client-oriented demeanor.
Excellent communication skills, both verbal and written.
Ability to multitask, stay organized, and prioritize tasks in a fast-paced environment.
Basic proficiency with office software and phone systems.
Ability to handle sensitive client and patient information confidentially and professionally.
Must be able to work well independently and as part of a team.
Ability to manage stressful situations with patience and empathy.
Prior experience in a veterinary clinic, animal hospital, or healthcare setting is highly preferred.
Familiarity with veterinary terminology and basic pet care.
Proficiency with veterinary management software (e.g., AVImark, Cornerstone, or similar) is a plus.
Bilingual (English / Spanish) is a plus.
High school diploma or equivalent required.
Some college coursework or formal training in customer service, business administration, or related fields is a plus.
Certification in veterinary reception or similar programs is desirable, but not required.
What We Offer
Competitive Pay : $14 - $17 per hour, based on experience.
Health Benefits : Medical, dental, and vision insurance options.
Retirement Plan : 401(k) with company matching.
Employee Discounts : Discounts on pet care services and products.
PTO & Work-Life Balance : Paid time off (PTO) for vacation, personal days, and holidays. We understand the importance of work / life balance and encourage time off for rest and rejuvenation.
Continuing Education : Opportunities for professional development and continuing education, including seminars, workshops, and training programs.
Room for Growth : There is ample room for advancement within the organization. We are committed to promoting from within, with potential career paths in leadership or veterinary assistant / technician roles.
Exciting Transition : As we move to our brand-new location, you will be an integral part of this exciting new chapter in the clinic's history. Help shape the future of Hernando Animal Clinic and Surgery Center!
Supportive Environment : Work in a collaborative and supportive team environment where your contributions are valued.
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