Electronics Service Technician I

We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards.

Our sales approach begins by identifying customer demands before they become challenges. We’re committed to delivering customer success through our comprehensive expertise in software and technology. We don’t just sell things. We offer solutions to tomorrow’s challenges.

Responsibilities:

• Test and inspection of Elo products returned from customers
• Pre and post repair cleaning of customer returned product
• In depth electrical diagnosis of failed product
• Complete repairs by adjusting, calibrating, aligning, modifying, repairing, or replacing parts, components, or circuitry
• Share best practices with other technicians performing similar duties
• Create, review and markup test plans and process documents
• Participate in root cause analysis and failure mode diagnosis and document findings
• Loading and unloading of bench or repair cell inventory
• Pick and stage of customer return product for repair
• Configure and test new product prior to shipment including operating systems, special hardware, etc.
• Document repair information into database (SAP and Excel) and quality data collection is required
• Maintain safe work environment by following codes and standards
• Follow all ISO and EH&S procedures
• To maintain a workstation to a 5s standard as defined by Elo
• Provide feedback and suggestions on process improvements
• Ability to solder and de-solder to industry standards
• Travel may be required consistent with Elo’s Global Travel Policy
• Other duties and assignments as needed

Minimum Qualifications:

• Associates degree from an accredited institution or equivalent work experience in related field
• Computer and electronics technician with a minimum of 1-year diagnose and repair experience

Preferred Qualifications:

• Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor)
• Experience and understanding with Quality Management Systems (QMS)
• Previous experience working with ERP systems (SAP)

Professional Skills and Competencies:

• Microsoft Office – Outlook, Excel, Word, Teams
• ERP Systems – SAP, SFDC
• Familiarity with 5s methodology
• Attention to detail
• Organized – ability to multi-task and prioritize effectively
• Adaptability and ability to work under pressure – time management
• Effective problem-solving abilities – for technical issues

Physical Demands:

• Ability to lift up to OSHA single person lift requirements
• Ability to sit, stand, bend or walk for prolonged periods of time
• Ability to travel unrestricted

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.

Elo Touch Solutions offers a competitive total compensation package. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability, and Tuition Reimbursement. Starting compensation for this role typically ranges between $19.95 and $23.00 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.