Equipment Rental Counter Associate

JOB DUTIES:

• Assist rental customers in a polite, friendly, and professional manner whether in person or on the phone
• Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate
• Prepare rental forms and contracts by obtaining customer signature and other information as required
• Explain rental fees and provide information about rented items such as operation of equipment and safety features
• Answers telephone and receives orders by phone
• Resolve customer problems and answer questions
• Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary
• Daily audits of open contracts and call overdue rentals

TECHNICAL SKILLS:

• Complete rental transactions on Quipli rental software and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers
• Periodically update and review company website for accuracy and messaging

OTHER TASKS AND RESPONSIBILITIES:

• Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean
• Report safety violations to supervisor
• Adhere to all company policies, procedures, rules, and regulations in written or verbal form
• Comply with government safety requirements and other regulations and security in store
• Attend department, store, and safety meetings
• Perform other duties as requested

WORKING CONDITIONS

• Must be able to sit or stand for long periods of time
• The job requires constant interaction with the public
• May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
• Work will be primarily indoors with some exposure to outside elements
• EVR is open seven days a week, weekends required

EDUCATION, SKILLS & REQUIREMENTS:

• A high school diploma or equivalent GED is preferred but not required
• Must be able to lift/move approximately 50-70 lbs.
• Customer Service Aptitude
• Strong telephone skills
• Effective written and oral communication skills
• Valid driver’s license and clean driving record
• Equipment rental industry experience preferred
• Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred

Job Types: Full-time, Part-time

Pay: $19.00 - $22.00 per hour

Expected hours: 32 – 50 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Ability to Commute:

• Lake Elsinore, CA 92530 (Required)

Ability to Relocate:

• Lake Elsinore, CA 92530: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $22