What are the responsibilities and job description for the Product Documentation and Training Specialist position at Elsmere Education?
Winner of Top Workplaces by Denver Post, Elsmere Education helps colleges and universities strengthen their mission - through building online programs to help our University Partners enroll and graduate students all over the world. Elsmere is headquartered in the Cherry Creek area of Denver and works with select universities around the country on online programs and other growth initiatives. With relationships defined by transparency, Elsmere Education Online Program Enablement offerings, manages the strategy, marketing, recruiting, program development and retention efforts for its partner universities. While Elsmere's Education-Process-as-a-Service (EPaaS) provides a subscription service for institutions to enable their students and staff to achieve strategic goals.
The Product Documentation & Training Specialist will play a critical role in supporting Elsmere Education's partner universities by developing, maintaining, and curating documentation and training materials for the effective use of Elsmere Education products. This role will be responsible for planning, creating, and managing resources within the client Knowledge Base and the corporate learning management system (LMS). In collaboration with the Product team, the specialist will provide recommendations for in-application and in-service guidance to ensure a seamless user experience. The ideal candidate is detail-oriented, organized, and passionate about creating clear, effective, and user-friendly documentation and training materials.
Key Responsibilities :
- Develop, update, and maintain comprehensive documentation and training materials for Elsmere Education products, ensuring alignment with client and business needs.
- Assist in the planning, development, and curation of assets for the client Knowledge Base and corporate LMS.
- Collaborate with the Product team to provide recommendations for in-application and service guidance to enhance user experiences.
- Regularly review and improve documentation for accuracy, consistency, and clarity, ensuring alignment with organizational standards.
- Gather feedback from internal teams, partner universities, and end-users to identify gaps and improve training and documentation resources.
- Work closely with cross-functional teams (e.g., Product, Marketing, and Client Services) to ensure training materials are aligned with product updates and strategic goals.
- Support the creation of multimedia assets, such as videos, tutorials, and infographics, to enhance training and documentation efforts.
- Monitor and report on the effectiveness of training and documentation materials, making data-driven recommendations for improvement.
Qualifications :
Benefits Include :
This is not a remote job! Must be located in Denver or Chicago area.
Salary : $70,000-$80,000
Job will close on March 24, 2025
Purpose : Unlocking the power of learning, transforming lives.
Elsmere Education is a values- and mission-driven organization that continually strives to be a diverse and inclusive global community. We welcome and celebrate the perspectives, backgrounds, and beliefs of our employees, institutional partners, and students to foster a spirit of inclusivity so all can thrive. Our goal is to create an environment of curiosity and self-expression while demonstrating openness and celebration of other's viewpoints. We encourage all employees and university partners to bring their authentic presentations of self. Elsmere is focused on unlocking the power of learning and transforming lives.
Job Posted by ApplicantPro
Salary : $70,000 - $80,000