What are the responsibilities and job description for the Call Center Manager/Sr Manager position at Embakire Staffing Agency?
Job Description
The ideal candidate will be someone working in a Call Center Operation Background, who has experience in Managing a team, experience in CSAT, Attrition. Experience in handling L2, L3 level of escalation.
Transaction Monitoring is the top skills, along with AML and KYC.
Roles And Responsibilities
8-10 Years of overall experience
Experience in Financial Services & AML
Team Management Experience
Good communication (Written English).
Experience with Transaction reviews process
Excellent written and oral communication skills
Demonstrated strong attention to detail.
Team Management Experience
Experience collecting, interpreting, updating and organizing data
Knowledge on AML & Transaction Reviews; KYC checks
Gathering/collection and review of AML / KYC documents
Initiate the risk assessment and ongoing due diligence
Review/escalate/close alerts triggered by the transaction monitoring through platforms and systems
Analyse suspicious nature of the transaction, Create a narrative summary for the decision made
Responsible for SLA's, escalations & performance matrix and team management
Skills: attention to detail,l2,financial services,transaction monitoring,transaction reviews process,team management,initiate the risk assessment and ongoing due diligence,collecting, interpreting, updating and organizing data,attrition,aml,responsible for sla's, escalations & performance matrix,csat,kyc checks,create a narrative summary for the decision made,l3 level escalation,review/escalate/close alerts triggered by the transaction monitoring through platforms and systems,knowledge on aml & transaction reviews,kyc,written english,customer service,communication,analyse suspicious nature of the transaction,gathering/collection and review of aml / kyc documents,excellent written and oral communication skills
The ideal candidate will be someone working in a Call Center Operation Background, who has experience in Managing a team, experience in CSAT, Attrition. Experience in handling L2, L3 level of escalation.
Transaction Monitoring is the top skills, along with AML and KYC.
Roles And Responsibilities
8-10 Years of overall experience
Experience in Financial Services & AML
Team Management Experience
Good communication (Written English).
Experience with Transaction reviews process
Excellent written and oral communication skills
Demonstrated strong attention to detail.
Team Management Experience
Experience collecting, interpreting, updating and organizing data
Knowledge on AML & Transaction Reviews; KYC checks
Gathering/collection and review of AML / KYC documents
Initiate the risk assessment and ongoing due diligence
Review/escalate/close alerts triggered by the transaction monitoring through platforms and systems
Analyse suspicious nature of the transaction, Create a narrative summary for the decision made
Responsible for SLA's, escalations & performance matrix and team management
Skills: attention to detail,l2,financial services,transaction monitoring,transaction reviews process,team management,initiate the risk assessment and ongoing due diligence,collecting, interpreting, updating and organizing data,attrition,aml,responsible for sla's, escalations & performance matrix,csat,kyc checks,create a narrative summary for the decision made,l3 level escalation,review/escalate/close alerts triggered by the transaction monitoring through platforms and systems,knowledge on aml & transaction reviews,kyc,written english,customer service,communication,analyse suspicious nature of the transaction,gathering/collection and review of aml / kyc documents,excellent written and oral communication skills
Salary : $115,000
