Front Desk Agent (Part-Time)

Job Title: Hotel Front Desk Agent/Customer Service Representative

Summary: We are seeking a friendly and courteous Hotel Front Desk Agent/Customer Service Representative to greet, register, and service guests according to hotel/brand and sustainability standards. In this role, you will have the opportunity to grow within the hotel and advance your career to a Front Desk Supervisor, Front Office Manager, Operations Manager, Assistant General Manager, or General Manager.

Responsibilities:

• Greet guests warmly and offer assistance with their needs.
• Register and assign guests to hotel rooms.
• Establish the method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements:

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.
• Must be able to work on holidays, weekends, and alternate shifts.
• Must be able to stand for extended periods, walk, push, lift up to 25 pounds, bend and reach, stoop, kneel, or crouch.

Benefits:

• Employee discount

Company Culture: At our hotel, we believe in People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

Job Type: Part-time Salary: From $14.00 per hour

Location: Tampa, FL 33619

We are looking for candidates who have hotel experience and are available for day and night shifts. If you are a reliable candidate who is willing to relocate, we encourage you to apply for this position.

Job Type: Part-time

Benefits:

• Employee assistance program
• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Night shift

Experience:

• Hotel Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $14