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Front Desk Agent (Hotel)

Embassy Suites Brooks Hotel & Spa
San Antonio, TX Full Time
POSTED ON 3/15/2025
AVAILABLE BEFORE 5/14/2025

Welcome to Embassy Suites by Hilton San Antonio Brooks Hotel & Spa! Our contemporary, all-suite hotel is located in the thriving community of Brooks City Base, just 11 minutes from the famed Alamo and downtown San Antonio.

HIRING: Front Desk Agents

$300 after completeing 90 days of employment

Ideal Candidate will have experience working with OnQ property management system, and have worked at a full-service hotel.

Responsibilities:

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Assists in preregistration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Uses proper telephone etiquette.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Maintains the cleanliness and neatness of the front desk area.

Job Types: Full-time, Part-time

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed

Experience:

  • Hotel experience: 2 years (Required)
  • OnQ Property Management System: 1 year (Required)

Work Location: In person

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