What are the responsibilities and job description for the Front Desk Agent position at Embassy Suites by Hilton Beachwood?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at a our premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Handle guest inquiries and provide information about hotel amenities, services, and local attractions.
- Manage reservations and ensure accurate data entry in the hotel management system.
- Process check-outs efficiently while ensuring guest satisfaction.
- Address any guest complaints or issues promptly and professionally.
- Maintain the front desk area in an organized and welcoming manner.
- Assist with night audit duties as required, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
- Promote hotel services and upsell rooms or packages when appropriate.
Skills
- Previous experience in hotel front desk operations is preferred.
- Strong guest relations skills with a focus on customer satisfaction.
- Proficiency in phone systems and hotel management software.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Knowledge of night audit procedures is a plus for those interested in evening shifts.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- A background in hospitality management is beneficial for understanding industry standards.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Food provided
- Free parking
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $18 - $20