What are the responsibilities and job description for the Hotel Front Desk Agent Pm Shift position at Embassy Suites by Hilton Colorado Springs?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
- Mitigate customer complaints as needed
- Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications :
- 1 year of hotel industry experience or related job preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school diploma, GED, or equivalent
- Well-versed in taking telephone calls and handling stressful situations
- Working knowledge of Microsoft Office and reservation management systems Compensation : $17 - $18.50 hourly
Salary : $17 - $19
