What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Embassy Suites by Hilton Indianapolis North?
Job Description
Job Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities :
- Connect with the housekeeping department to ensure guest accommodations are ready
- Field customer complaints when necessary
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
Qualifications :
About Company
At Embassy Suites by Hilton Indianapolis North, we know it is the people who create the experience. So, we care about our people. As such, we believe in providing care to both our guests and associates. Enjoy an engaging work environment, and empowerment to be your best.
Benefits : Full-time, includes health, dental, and vision at some of the lowest rates in the country. As a company, Encore Enterprises pays half of your insurance benefits by providing a 50% contribution to full-time employees.
The hotel has many benefits as well - Hilton Hotel discounts (some hotel discounts as low as $45 a night!), Travel discounts, 50% off all food at any Hilton Hotel, monthly bonuses for great Service Scores, and more! We are a partially renovated hotel looking for great personalities to be the face of the relic Embassy Suites Indianapolis North.
Salary : $45
