Hotel Front Desk Agent

**Job Summary:** We are seeking a Front Desk Agent to provide exceptional guest services at our resort. The ideal candidate will have a passion for hospitality and be able to deliver an unforgettable experience for our guests. As a key member of our team, you will be responsible for ensuring seamless check-ins, handling guest inquiries, and providing expert advice on our resort's amenities and services. If you have a warm smile, a friendly demeanor, and a knack for excellent customer service, we encourage you to apply for this exciting opportunity. **Responsibilities:** - Greet and welcome guests upon arrival, ensuring a warm and inviting atmosphere - Check guests in and out of the resort, providing information on amenities and services - Handle guest inquiries and resolve any issues in a timely and professional manner - Utilize knowledge of the resort to recommend activities, dining options, and local attractions - Process payments and handle cash transactions accurately - Maintain the front desk area, ensuring it is clean, organized, and visually appealing - Participate in night audit, ensuring all guest accounts are up to date and accurate - Demonstrate a thorough understanding of hotel management policies and procedures - Communicate effectively with guests and colleagues, using excellent phone etiquette - Offer support to other departments as needed - Maintain a high level of customer service, ensuring that every guest feels valued and respected **Qualifications:** - High school diploma or equivalent required - Previous experience in a customer-facing role, preferably in the hospitality industry - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Strong attention to detail and organizational skills - Ability to speak multiple languages, including English (bilingual or multilingual a plus) - Familiarity with hotel management systems and software - Availability to work a variety of shifts, including evenings, weekends, and holidays **Skills:** - Guest services - Resort experience - Phone etiquette - Multilingual - Front desk experience - Bilingual - Guest relations - Customer service - Hotel management - Night audit experience

Job Type: Full-time

Pay: $16.81 - $17.81 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Phone etiquette: 1 year (Preferred)

Language:

• English (Required)

Ability to Commute:

• Wayne, PA 19087 (Required)

Work Location: In person

Salary : $17 - $18