What are the responsibilities and job description for the Front Office Manager position at Embassy Suites Denver Airport?
**Hilton Branded Experience is a requirement**
Front Office Manager is responsible for overseeing all front office operations to insure profitability, control costs and quality standards ensuring total guest satisfaction. A combination of education, training or experience that provides the required knowledge, skills and abilities is required. A minimum of two years experience as an assistant front office manager and a college degree, or equivalent, is preferred.
Strong communication skills and a desire to support and serve others are both critical. Familiarity with OPERA, Microsoft Office programs and general computer proficiency are necessary. Position supervises a team up to 20, including bellstaff, concierge, front desk agents, operators and security.
What you will be doing
- Develops and implements strategies for the Front Office Representatives, Bellstaff & Night Auditors. that support achievement of the hotel's goals as well as processes and procedures which support achievement of service and financial goals
- Analyzes business forecasts and schedules accordingly
- Ensures front desk handles billing and cash in accordance with hotel's standards
- Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
- Develops and implements strategies and practices which support employee engagement
The ideal candidate for this position
Position Requirements:
- Education/Experience equivalent to a 4 year college degree, preferably in hospitality/hotel management.
- 3-5 years experience in front office.
- Previous lead/supervisory experience required.
Position Attributes:
- Strong interpersonal, communication and organizational skills
- Positive attitude, outgoing and friendly personality
- Ability to handle pressure with poise and professionalism
- Attention to detail
- Commitment to exceptional guest service
- A fun, positive attitude with a sense of humor
- A strong interest in the ongoing training and development of team members
compensation: $49,500 - $58,500
Job Type: Full-time
Pay: $49,500.00 - $58,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $49,500 - $58,500
