What are the responsibilities and job description for the Front Desk Agent position at Embassy Suites Gatlinburg Resort?
The Front Desk Agent is responsible for greeting and registering guests, making/modifying reservations, maximizing guest satisfaction by providing exceptional guest services during their stay, and settling the guest’s account upon completion of their stay. They will have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with customers.
Reports to: Front Office Manager and Assistant General Manager
Duties:
· Report to work on time, in a proper and clean uniform.
- Duty hours will require weekends and holidays.
· Greet and register guests.
· Show, sell, and assign rooms to guests.
- Be knowledgeable with guest room types, locations, and amenities of each.
· Be knowledgeable about room rates, discounts, and promotions.
· Answer phones with proper greeting/etiquette in a timely manner.
· Receive and accurately record payment from guests for room or services.
- Conform to cash handling procedures at all times.
· Be knowledgeable about the community and activities to help customers understand what they can do in the area.
· Be attentive to guests’ needs in a timely manner.
· Accommodate guests’ special requests to the best of their ability.
· Maintain good communications with other hotel departments.
- Be knowledgeable about daily hotel events.
· Resolve customer requests or complaints to the best of their ability. Immediately notify supervisor if resolution cannot be accomplished at their level.
- Always document thoroughly.
· Communicate all events from the shift into the pass on log prior to leaving.
· Keep front office area clean, organized, and stocked.
· Keep Front Office Manager and Assistant General Manager informed of property status (positive and negative) in a timely manner.
· Perform other duties as assigned/tasked by Front Office Manager, Assistant General Manager, General Manager or ownership.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15
