What are the responsibilities and job description for the Night Auditor position at Embassy Suites Gatlinburg Resort?
The Night Auditor is responsible for the front desk operation during the overnight shift. They are responsible for greeting and registering guests, making/modifying reservations, and conducting security walks. They will have the ability to work independently and with minimal supervision.
Reports to: Front Office Manager and Assistant General Manager
Duties:
· Report to work on time, in a proper and clean uniform.
- Duty hours will require weekends and holidays.
· Prepare daily reports.
· Balance the day’s transactions.
· Be able to appropriately respond to emergency situations.
· Be knowledgeable and aware of proper security procedures.
· Greet and register guests.
· Show, sell, and assign rooms to guests.
- Be knowledgeable with guest room types, locations, and amenities of each.
· Be knowledgeable about room rates, discounts, and promotions.
· Answer phones with proper greeting/etiquette in a timely manner.
· Keep front office area clean, organized, and stocked.
· Receive and accurately record payment from guests for room or services.
- Conform to cash handling procedures at all times.
· Be knowledgeable about the community and activities to help customers understand what they can do in the area.
· Be attentive to guests’ needs in a timely manner.
· Accommodate guests’ special requests to the best of their ability.
· Maintain good communications with other hotel departments.
- Be knowledgeable about daily hotel events.
· Resolve customer requests or complaints to the best of their ability. Immediately notify supervisor if resolution cannot be accomplished at their level.
- Always document thoroughly.
· Communicate all events from the shift into the pass on log prior to leaving.
· Keep Front Office Manager and Assistant General Manager informed of property status (positive and negative) in a timely manner.
· Perform other duties as assigned/tasked by Front Office Manager, Assistant General Manager, General Manager, or ownership.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16
