What are the responsibilities and job description for the Part Time Front Desk Agent position at Embassy Suites Saratoga Springs?
Job Summary: Part Time Front Desk Agent
Must Be able to work weekends and holidays
Flexible Schedule is needed
We are seeking a Front Desk Agent to join our team in providing exceptional guest service at our hotel. The ideal candidate will have a passion for hospitality and excellent communication skills.
Duties:
Must be computer literate and be able to stand on their feet for the entire shift
- Greet guests upon arrival and ensure a smooth check-in process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist guests with check-out procedures
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Provide information about hotel services, amenities, and local attractions
- Collaborate with other hotel staff to ensure guest satisfaction
**Requirements: **
- Previous experience in a hotel or hospitality setting is preferred
- Proficiency in phone etiquette and customer service
- Strong communication skills with the ability to interact effectively with guests and team members
- Knowledge of hotel management systems are a plus
- Bilingual or multilingual proficiency is advantageous
- Ability to work night audit shifts if required
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 20 – 37.5 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hospitality: 2 years (Required)
Ability to Commute:
- Saratoga Springs, NY 12866 (Required)
Ability to Relocate:
- Saratoga Springs, NY 12866: Relocate before starting work (Required)
Work Location: In person
Salary : $17