What are the responsibilities and job description for the Hotel Front Desk Agent position at Embassy Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for the hospitality industry. The Front Desk Agent will handle guest check-ins and check-outs, manage reservations, and assist with inquiries to enhance the overall guest experience.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations using hotel management software.
- Address guest concerns promptly and professionally to ensure satisfaction.
- Coordinate with housekeeping and maintenance departments to fulfill guest requests.
- Process payments and manage billing inquiries.
- Assist in managing phone systems to handle incoming calls effectively.
- Promote hotel services and upsell additional offerings to enhance guest experience.
Requirements
- Previous experience in customer service or hospitality preferred.
- Familiarity with front desk operations in a hotel environment is a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in using phone systems and hotel management software is desirable.
- Bilingual candidates are encouraged to apply as it enhances guest relations.
- A positive attitude with a commitment to providing excellent guest services.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Weekends as needed
Ability to Commute:
- Olathe, KS 66061 (Required)
Ability to Relocate:
- Olathe, KS 66061: Relocate before starting work (Required)
Work Location: In person
Salary : $16
