What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Embassy Suites?
Job Overview
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our dynamic team at the Embassy Suites Olathe. The ideal candidate will possess a strong background in hospitality management and guest services, ensuring that our guests receive exceptional service throughout their stay. This role requires excellent communication skills, attention to detail, and the ability to manage front desk operations effectively. As a Front Desk Supervisor, you will play a vital role in creating memorable experiences for our guests while leading a team of front desk staff.
Responsibilities
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provide outstanding guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.
- Train, mentor, and supervise front desk staff, fostering a positive work environment and promoting teamwork.
- Manage reservations and room assignments efficiently while maintaining accurate records.
- Conduct night audits as required to ensure financial accuracy and compliance with hotel policies.
- Collaborate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Handle phone systems effectively, managing incoming calls and directing them appropriately.
- Maintain knowledge of hotel amenities, local attractions, and events to provide recommendations to guests.
- Uphold high standards of hospitality management by adhering to company policies and procedures.
Requirements
- Proven experience in hotel management or guest services, preferably in a supervisory role within the hospitality industry.
- Strong knowledge of front desk operations and night audit processes.
- Excellent communication skills with the ability to interact positively with guests and staff.
- Multilingual abilities are a plus; proficiency in additional languages enhances guest relations.
- Familiarity with hotel management software and phone systems is essential.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- A passion for providing exceptional hospitality experiences.
Join us in delivering outstanding service at our hotel while leading a dedicated team committed to guest satisfaction!
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Ability to Commute:
- Olathe, KS 66061 (Required)
Ability to Relocate:
- Olathe, KS 66061: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000
