What are the responsibilities and job description for the Quality Assurance/Performance Improvement Coordinator position at EMBERHOPE, INC?
To be a successful QA/PI Coordinator you must become able to do the following always:
- Collect, analyze, and report data using appropriate software. Exercise discretion and judgement to determine trends and provide improvement recommendations, strategies, and reports to assigned programs and/or departments as needed.
- Lead and facilitate program record reviews and internal and external audits. Participate in Department of Children and Families (DCF) case reviews, case reads, and related meetings if applicable.
- Collaborate and support programs and permanency support services on compliance and performance improvement needs including review of performance reports, outcome success, and program goals and objectives.
- Partner with the Data Services Department on the Electronic Health Record (EHR) processes and workflows.
- Facilitate staffing’s and complete allegation and/or investigation tracking and reports including sentinel events. Participate in Team and Operations Meetings.
- Policy and procedure maintenance for assigned programs and/or departments.
- Assist in accreditation survey preparation, training, and communication. Remain knowledgeable and up to date on program standards to ensure the continuing conformance for quality programing.
- Follow Company Policy and Procedure and operate according to the Company’s Program Practice Guidelines.
How you will spend your time in this job:
- 25% Record Reviews & Audits
- 25% Data Management
- 20% Service Delivery Support
- 15% Policy & Procedures
- 15% Staffing’s Meetings, & Investigations
