What are the responsibilities and job description for the Intake & Admissions Coordinator position at EmberHope?
EmberHope, a leading, faith-based provider of child welfare services is committed to helping you succeed as an employee as you work to make a difference in the life of a child either directly or by offering administrative support. The Company strives for a positive work environment that encourages effective teamwork, trauma-informed practices, and opportunities to utilize leadership skills. Team members from all departments will focus on carrying out the EmberHope mission, vision, and values!
To be a successful Intake & Admissions Coordinator you must become able to do the following always:
- Ensure a trauma informed focus on creating a safe and supportive environment for staff and those served through knowledge, sensitivity, respect, and a focus on resilience and recovery.
- Provide quality customer service to all internal and external customers (via phone calls, e-mail, etc.).
- Gather all necessary referrals and payment information from customers seeking services.
- Identify and offer appropriate placement options to requesting customers. Make concerted efforts to find placement for children with siblings, relatives/kin, in home communities, and same school areas. Assess child needs and family ability and preferences to support placement stability.
- Make initial contact for foster parent inquiries and enter the foster parent profile in the company’s electronic client health record system.
- Provide data entry support including accurately inputting, uploading, and reconciling required data into the electronic record system.
- Follow Company Policy and Procedure and operate according to the Company’s Program Practice Guidelines.
How you will spend your time in this job:
- 50% Identifying & Offering Placement Options
- 30% Data Entry & Reconciliation
- 20% Gathering Referral Information
