What are the responsibilities and job description for the Customer Experience Summer Intern-Hybrid position at Embrace Pet Insurance?
Brief Description
Learning Opportunities
Embrace Pet Insurance is an equal-opportunity employer committed to fostering an inclusive and diverse work environment. In accordance with applicable federal, state, and local laws, we do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, marital status, pregnancy, genetic information, physical or mental disability, veteran or military status, or any other protected characteristic under applicable law. Our hiring decisions are solely based on merit, qualifications, and the needs of the business. We are dedicated to ensuring a fair, reciprocal, and positive work experience for all employees, and we encourage applications from individuals with diverse backgrounds, perspectives, and abilities. If you have any questions regarding our equal employment opportunity policy, please contact the Human Resources department or an appropriate representative within the company. Additionally, if you require reasonable accommodations during the application process or while working as an employee, please submit a written request to the Human Resources Department. We take our commitment to equal employment opportunity seriously and strive to create a respectful and inclusive work environment for all team members.
- Conduct competitive research by enrolling in competitor insurance policies.
- Analyze and document the onboarding series from competitors, focusing on communication strategies and user experience.
- Evaluate competitor quote engines and homepage experiences for insights on conversion rate optimization (CRO).
- Assist in creating reports and presentations based on research findings.
- Collaborate with the Customer Experience team to implement insights and improve internal processes.
- Currently pursuing a degree in Marketing, Business, or a related field.
- Strong analytical skills with attention to detail.
- Familiarity with customer journey mapping and user experience principles.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Preferred Skills**:
- Experience with data analysis tools or customer feedback platforms.
- Basic understanding of digital marketing principles and conversion optimization strategies.
Learning Opportunities
- Gain hands-on experience in competitive analysis and customer experience management.
Embrace Pet Insurance is an equal-opportunity employer committed to fostering an inclusive and diverse work environment. In accordance with applicable federal, state, and local laws, we do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, marital status, pregnancy, genetic information, physical or mental disability, veteran or military status, or any other protected characteristic under applicable law. Our hiring decisions are solely based on merit, qualifications, and the needs of the business. We are dedicated to ensuring a fair, reciprocal, and positive work experience for all employees, and we encourage applications from individuals with diverse backgrounds, perspectives, and abilities. If you have any questions regarding our equal employment opportunity policy, please contact the Human Resources department or an appropriate representative within the company. Additionally, if you require reasonable accommodations during the application process or while working as an employee, please submit a written request to the Human Resources Department. We take our commitment to equal employment opportunity seriously and strive to create a respectful and inclusive work environment for all team members.
