What are the responsibilities and job description for the Rating Supervisor position at EMC Insurance Companies?
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JOB SUMMARY
Supervises, monitors, and directs the daily workflow for the underwriting support team. Reviews reports and completes policy checks for quality control and compliance with applicable laws and company standards. Ensures timeliness of policy processing by reviewing workloads in systems. Provides and monitors training for new team members.
ESSENTIAL FUNCTIONS :
- Oversees and monitors the workload and performance of the team. Guides and answers team’s technical questions. Ensures continuity for the assigned teams, to conform to best practices and procedures. Collaborates with team members to establish performance goals and monitors status. Conducts performance reviews and provides feedback. Participates in the hiring process as openings arise and recommends salary adjustments for team members. Resolves disciplinary issues, reviews results, actions plans, and progress. Provides training for the team. Develops team knowledge and assists with succession planning, including identifying talent. Supports diversity, equity, and inclusion initiatives. Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes. Ensures timeliness of policy processing and assigns workloads for the underwriting support team in system. Acts as liaison between underwriters and underwriting support team.
- Audits new business and renewal policies for compliance and general quality control. Monitors the instructions from underwriter to rating team, and for proper documentation of rates and premium modifications. Checks for proper attachment of forms, applied pricing and follow-through of instructions.
- Provides general support to Underwriting and other branch areas with miscellaneous duties, such as filings, unique forms, and system error reports. Attends training sessions for program and system changes, new product introduction, and trains current team members as appropriate. Maintains relationships and meets with branch Underwriting Supervisors and Branch Underwriting Directors as needed.
- Provides and monitors continuity and rating process training on underwriting support processes for new team members, ensuring alignment and consistency throughout assigned territories. Delegates training to team members who have expertise on a specific subject.
EDUCATION & EXPERIENCE
KNOWLEDGE, SKILLS, & ABILITIES
