What are the responsibilities and job description for the Call Center Agent position at EMC Ltd?
About Us:
Join our dynamic team in the heart of New Orleans! We are a customer-focused company dedicated to delivering exceptional service and building lasting relationships. As an inbound call center agent, you will play a vital role in ensuring a positive experience for our customers.
Key Responsibilities:
- Handle inbound customer calls professionally and efficiently.
- Assist customers with inquiries, orders, and issue resolution.
- Provide accurate information about our products, services, and policies.
- Document customer interactions in our CRM system.
- Meet or exceed performance metrics, including call handling time and customer satisfaction.
What We Offer:
- Competitive hourly pay.
- Flexible scheduling to fit your lifestyle (full-time and part-time options).
- Comprehensive training program to set you up for success.
- Opportunities for career growth and advancement.
- Friendly and supportive work environment.
Qualifications:
- High school diploma or equivalent.
- Strong communication and active listening skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Proficiency with basic computer systems and typing.
- Previous customer service or call center experience is a plus but not required.
