Demo

Call Center Agent

EMC Ltd
Orleans, LA Full Time
POSTED ON 4/21/2025
AVAILABLE BEFORE 5/19/2025

About Us :

Join our dynamic team in the heart of New Orleans! We are a customer-focused company dedicated to delivering exceptional service and building lasting relationships. As an inbound call center agent, you will play a vital role in ensuring a positive experience for our customers.

Key Responsibilities :

  • Handle inbound customer calls professionally and efficiently.
  • Assist customers with inquiries, orders, and issue resolution.
  • Provide accurate information about our products, services, and policies.
  • Document customer interactions in our CRM system.
  • Meet or exceed performance metrics, including call handling time and customer satisfaction.

What We Offer :

  • Competitive hourly pay.
  • Flexible scheduling to fit your lifestyle (full-time and part-time options).
  • Comprehensive training program to set you up for success.
  • Opportunities for career growth and advancement.
  • Friendly and supportive work environment.
  • Qualifications :

  • High school diploma or equivalent.
  • Strong communication and active listening skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Proficiency with basic computer systems and typing.
  • Previous customer service or call center experience is a plus but not required.
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