What are the responsibilities and job description for the Call Center Agent position at EMC Ltd?
About Us :
Join our dynamic team in the heart of New Orleans! We are a customer-focused company dedicated to delivering exceptional service and building lasting relationships. As an inbound call center agent, you will play a vital role in ensuring a positive experience for our customers.
Key Responsibilities :
- Handle inbound customer calls professionally and efficiently.
- Assist customers with inquiries, orders, and issue resolution.
- Provide accurate information about our products, services, and policies.
- Document customer interactions in our CRM system.
- Meet or exceed performance metrics, including call handling time and customer satisfaction.
What We Offer :
Qualifications :
