What are the responsibilities and job description for the Business Analyst position at EMCO Technologies?
Provides high-level support to the program office in identifying services, processes and cost for existing and future IT systems. Maintains a detailed knowledge of the required compliance documentation. Provides briefing on analysis of program business activities. Performs analysis to evaluate the cost of alternative ways to accomplish functional objectives, analysis including investment costs, benefits and risks as a net change to the functional baseline costs, the cost of doing business now and in the future.
Primary Skills/Responsibilities
Leverage processes, utilizing ITIL best practices to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of quality, value, flexibility, and visibility to the organization.
Responsible for the development, improvement, standardization, and execution of process integration from an Enterprise perspective and collaboration with stakeholders to aid process design and improve efficiency of processes.
Transform the program to utilize best practices in the ITIL Framework and work with ITIL process stakeholders to improve efficiency of processes.
Gather and define requirements in the form of User Stories for program service requests and collaborate with ServiceNow agile teams.
Collaborate with Change Management teams and Developer Teams to build Service Request fulfillment workflows.
Main POC for Knowledge Articles and facilitate updates to Knowledge articles based on end user feedback and/or process changes.
Provide metrics/reporting to management and utilize data analytics.
Author, maintain, and review process documents and work with stakeholders for accuracy and completion.
Facilitate collaboration between the client and other organizations.
Perform Change Management and Configuration Management duties as needed.
Works independently to achieve day-to-day objectives within Service Management processes to deliver operational results.
Update existing Service Management systems’ tickets and Configuration Item fields.
Apply ITIL principles, methods, techniques, and best practices to configuration management and change management.
Experience with Change Management.
Experience with Hardware (HW) or Software (SW) asset management.
Good people skills and able to work with co-workers during intense periods of scheduled mandated deliverables.
Good writing and oral skills.
Be able to present in front of an audience that can include high level customers.
ITIL Foundations Certification.
Experience with ServiceNow applications.
Experience with BMC Remedy applications.
Experience writing User Stories for Agile teams.
Process development and improvement skills.
Demonstrate basic understanding of Enterprise process implementation and execution.
Basic understanding of IT networks and communication systems.
Proficient in Microsoft Office suite of applications.
Ability to maintain good working relationship with customer counterparts.
Preferred Qualifications
Comprehensive subject matter expert knowledge of the principles, methods, and techniques used in change, configuration, release, and asset management support.
Comprehensive knowledge of and familiarity with change management software applications, BMC Remedy and ServiceNow.
Understanding of NASA’s IT environment
ITIL Managing Professional or ITIL Intermediate Certifications
Understanding of ServiceNow Flow Designer and/or Change Management and Configuration Management modules.
ServiceNow Certified System Administrator certification
Primary Skills/Responsibilities
Leverage processes, utilizing ITIL best practices to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.
Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of quality, value, flexibility, and visibility to the organization.
Responsible for the development, improvement, standardization, and execution of process integration from an Enterprise perspective and collaboration with stakeholders to aid process design and improve efficiency of processes.
Transform the program to utilize best practices in the ITIL Framework and work with ITIL process stakeholders to improve efficiency of processes.
Gather and define requirements in the form of User Stories for program service requests and collaborate with ServiceNow agile teams.
Collaborate with Change Management teams and Developer Teams to build Service Request fulfillment workflows.
Main POC for Knowledge Articles and facilitate updates to Knowledge articles based on end user feedback and/or process changes.
Provide metrics/reporting to management and utilize data analytics.
Author, maintain, and review process documents and work with stakeholders for accuracy and completion.
Facilitate collaboration between the client and other organizations.
Perform Change Management and Configuration Management duties as needed.
Works independently to achieve day-to-day objectives within Service Management processes to deliver operational results.
Update existing Service Management systems’ tickets and Configuration Item fields.
Apply ITIL principles, methods, techniques, and best practices to configuration management and change management.
Experience with Change Management.
Experience with Hardware (HW) or Software (SW) asset management.
Good people skills and able to work with co-workers during intense periods of scheduled mandated deliverables.
Good writing and oral skills.
Be able to present in front of an audience that can include high level customers.
ITIL Foundations Certification.
Experience with ServiceNow applications.
Experience with BMC Remedy applications.
Experience writing User Stories for Agile teams.
Process development and improvement skills.
Demonstrate basic understanding of Enterprise process implementation and execution.
Basic understanding of IT networks and communication systems.
Proficient in Microsoft Office suite of applications.
Ability to maintain good working relationship with customer counterparts.
Preferred Qualifications
Comprehensive subject matter expert knowledge of the principles, methods, and techniques used in change, configuration, release, and asset management support.
Comprehensive knowledge of and familiarity with change management software applications, BMC Remedy and ServiceNow.
Understanding of NASA’s IT environment
ITIL Managing Professional or ITIL Intermediate Certifications
Understanding of ServiceNow Flow Designer and/or Change Management and Configuration Management modules.
ServiceNow Certified System Administrator certification
