Telecommunications Technician

EMCO Technologies currently has an opening for an A/V IT Field Technician at the NASA Langley Research in Hampton, VA. This is an exciting opportunity to leverage your experience supporting the AEGIS contract with NASA Audio-Visual Collaboration Solutions Equipment and Conference Room end-user support, and the NASA IT Infrastructure. This position will involve rapid response to conference room issues including meeting support in a fast-moving and highly visible environment.

• Installing, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations. Evaluating and recommending necessary product maintenance activities and upgrades.
• Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
• Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, speakers, microphones, controllers, codecs, touch panels, fixed and following cameras and controllers.
• Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
• Demonstrating a high level of customer service, professionalism, end-user support to a large VIP customer.
• Performing testing and dry-runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused regression to conference room operability.
• Perform preventative maintenance inspections and ongoing patching of conference room equipment.
• Support root cause analysis activities of conference room incidents.
• Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
• Resolving work orders for Network, VOIP, and conference room equipment.
• Resolving incidents according to service level agreements for IT and AV equipment.
• Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
• Analyzing possible solutions using standard procedures.
• Completing work with a moderate level of guidance and direction.
• Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
• Working within guidelines and policies.
• Explaining information to others in straightforward situations.
• Ensure equipment and services provide a consistent end-user experience. Solving standard problems by analyzing possible solutions using experience, judgement, and precedents

Basic Qualifications:

• 3 or more years of relevant experience supporting conference room technologies including virtual meeting platforms, microphones, speakers, codecs, room A/V controllers, projectors, phones, audio/visual calibration, video walls, amplifiers, technologies such as or similar to BiAmp, Shure, Extron, Control Professional, Qsys, etc.
• 3 years of cable plant experience working with fiber optic, copper, and category cabling.
• 3 years of audio-visual equipment troubleshooting and issue resolution and repair
• 3 years’ experience troubleshooting complex routing and switching issues.
• 3 years’ experience configuring switches, routers, network appliances, WAN acceleration devices.

Required Skills:

• Intermediate to advanced troubleshooting skills with audio visual conference equipment.
• Strong communication and customer service skills.
• Ability to work in a team environment to resolve technical issues in a dynamic environment.

• Strong communication and interpersonal skills to work with clients and team members effectively. • Ability to interpret network drawings and specifications.

• Ability to identify different colors and telecom color codes.
• Lifting of heavy objects of up to 50 pounds