Demo

Customer Service Representative (FBI BOC) - Security Clearance Required

EMCOR Government Services
Washington, DC Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 4/26/2025

About Us :

EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.

Job Title :   Customer Service Representative (FBI BOC)

Job Summary : EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support of the Facility Logistics Services Division at the FBI Facilities in Washington D.C.  This role is covered by the CBA for Local 99.  Must have an active Top Secret Clearance to be considered

Essential Duties and Responsibilities :

  • Respond to facility and logistics service requests from customers via phone, fax, email, and in person
  • Input service requests in the Facilities Integration Tool (FIT) system and create minor reports
  • Ensure that accurate and quality data is being entered into the system to include verification if required
  • Dispatch service call requests to various shops
  • Make follow up calls on all urgent service requests
  • Immediately notify the on duty, Duty Supervisor and the appropriate shop lead on all urgent matters
  • Respond to parking requests received via phone, email and in person
  • Generate parking requests after ensuring requestor has been approved by sending via email within accordance with the parking policy and procedure
  • Respond to conference room reservation requests via, phone, email or in person and once requests has been confirm email requestor the confirmation information.

Qualifications :

  • Active Top Secret Clearance
  • Good customer service skills
  • Must have strong oral, communication and interpersonal skills and possess computer skills with a proficiency in Microsoft Outlook
  • Ability to multi-task and follow instructions
  • Possess basic typing skills
  • Ability to adapt to changes
  • As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer / Veterans / Disabled

    Compensation Range :    $26.03 / hr.

    Other Compensation :   none

    Benefits : Health and Welfare Benefits consistent with the Collective Bargaining Agreement

    Notice to prospective employees :   There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies  list open positions here . Please check our available positions to confirm that a post or email is genuine.

    EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

    LI-RK1

    Salary : $26

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Representative (FBI BOC) - Security Clearance Required?

    Sign up to receive alerts about other jobs on the Customer Service Representative (FBI BOC) - Security Clearance Required career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at EMCOR Government Services

    EMCOR Government Services
    Hired Organization Address Washington, DC Full Time
    About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-cri...
    EMCOR Government Services
    Hired Organization Address Washington, DC Full Time
    About Us : EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-cr...
    EMCOR Government Services
    Hired Organization Address Germantown, MD Full Time
    About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-cri...
    EMCOR Government Services
    Hired Organization Address Raleigh, NC Full Time
    Job Description About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more tha...

    Not the job you're looking for? Here are some other Customer Service Representative (FBI BOC) - Security Clearance Required jobs in the Washington, DC area that may be a better fit.

    AI Assistant is available now!

    Feel free to start your new journey!