Senior ServiceNow Developer/Administrator

About Us:

EMCOR Group, Inc. (NYSE: EME) is a Fortune 500 company and a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services.

A provider of critical infrastructure systems. EMCOR gives life to new structures and sustains life in existing ones by it planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments. This includes electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems--in virtually every sector of the economy and for a diverse range of businesses, organizations and government. EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations.  

Job Title: -- Senior ServiceNow Developer/Administrator

Job Summary: -- This position is responsible for the design, development, configuration, and maintenance of the ServiceNow platform. This role supports the ITSM, ITAM, CMDB, and other ServiceNow modules by creating solutions that automate and streamline business processes. The Developer/Administrator will collaborate with IT, security, and business stakeholders to configure, customize, and maintain the platform, ensuring it meets the evolving needs of the organization.

Essential Duties and Responsibilities: --  

• ServiceNow Development:
  • Design, develop, and configure ServiceNow applications and modules, including custom workflows, business rules, UI policies, client scripts, and catalog items.
  • Customize ServiceNow workflows to automate processes for ITSM (Incident, Problem, Change), ITAM, CMDB, and other business needs.
  • Create custom integrations with third-party tools using APIs, REST, SOAP, and other integration methods.
  • Develop and maintain custom reports, dashboards, and performance analytics within ServiceNow.
  • Collaborate with the CMDB & ITAM Specialist to ensure proper integration of asset and configuration management workflows.
• Platform Administration:
  • Perform administrative tasks on the ServiceNow platform, including user administration, access control, and instance management.
  • Monitor platform performance and troubleshoot issues to ensure optimal operation.
  • Implement and test regular platform updates and upgrades to ensure they are aligned with organizational needs and don’t disrupt business operations.
  • Ensure platform security and compliance by managing role-based access controls (RBAC) and other security features.
• Support & Maintenance:
  • Provide ongoing support for the ServiceNow platform, troubleshooting issues and resolving incidents related to ServiceNow functionalities.
  • Maintain up-to-date documentation on the platform’s configurations, customizations, and workflows.
  • Collaborate with business stakeholders to gather requirements and refine ServiceNow solutions to address evolving business needs.
  • Support user training and assist end-users in utilizing ServiceNow features effectively.
• Collaboration & Innovation:
  • Work closely with the CMDB & ITAM Specialist, ITSM Process Lead, and other stakeholders to implement solutions that align with organizational objectives.
  • Stay current with ServiceNow features, releases, and best practices, and recommend new functionalities that could enhance platform efficiency.
  • Seek opportunities to optimize and automate IT and business processes using ServiceNow modules.

Qualifications: --   

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience required.
• Six years minimum experience developing, configuring, and administering the ServiceNow platform.
• Strong proficiency with ServiceNow development tools including Flow Designer, UI Policies, Business Rules, Client Scripts, and ACLs.
• Experience integrating ServiceNow with other systems using REST/SOAP APIs.
• Deep understanding of ServiceNow platform administration, including security, upgrades, and instance management.
• Strong knowledge of ITSM processes (Incident, Change, Problem, Request Management).
• Excellent troubleshooting, debugging, and problem-solving skills.
• Good communication and collaboration skills for working with stakeholders across IT and business teams.
• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Certified Application Developer (CAD) preferred.
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITAM, or CMDB preferred.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. 

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

Compensation Range:   $95,000 - $133,000.

This position is bonus eligible.

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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