What are the responsibilities and job description for the Service Coordinator / Dispatcher HVAC position at EMCOR Group?
Description
About Us :
EMCOR Services New England Mechanical is a wholly-owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. We offer a complete package of facilities services, including engineering, design, installation, repair and maintenance.
Job Title : Service Coordinator / Dispatcher - HVAC
Job Summary : -Responsible for receiving and scheduling service requests from customers, managing technicians' work assignments, and administrative support of the service department. This position is NOT remote. It is located in the South Windsor, CT office.
Essential Duties and Responsibilities :
Organize and manage technicians daily work assignments
Maintain and schedule monthly maintenance agreement inspections
Receive, schedule and dispatch customer service calls
Maintain accurate customer, site and call history information within computer system. Add and change customer site information as needed.
Receive, scrutinize and properly code daily service reports from technicians
Enter Payroll - Ensure accuracy of coding from Service Operations
Qualifications : The successful candidate will have prior customer service and administration experience, be a team player, have the ability to multi-task, work well under pressure, have excellent organizational skills and strong computer skills.
We offer our employees a competitive salary and comprehensive benefits package including 401k with match and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer
Notice to prospective employees : There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
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