What are the responsibilities and job description for the HVAC Dispatcher position at nohozephyrinc?
Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.
About This Role:
In this position, you play a crucial role in helping our operations run smoothly. You will be asked to provide excellent customer service to our clients while making sure our technicians have all the information they need to get to their appointments on time and complete their tasks efficiently. You will communicate with our clients to collect extremely important information for both scheduling appointments and aiding our technicians while on the job. As the dispatcher, you accurately relay all the information to the technicians as well as keep customers up to date with unavoidable schedule changes.
What You’ll Do:
- Answer calls promptly, schedule appointments, and assign qualified staff to perform work while ensuring clear communication with clients.
- Increase revenue by using customer service techniques, problem-solving skills, and account management for both new and established clients.
- Set, review, and monitor performance goals, seeking assistance when needed to ensure objectives are met.
- Maintain accurate customer information and follow up on messages to ensure prompt and effective service.
- Be proficient with computer systems and Microsoft Office suite to effectively manage tasks and communication.
We'd Love To Hear From You If:
- Excellent problem-solving skills
- Ability to use different platforms of communication
- Positive attitude and a friendly demeanor
- Ability to provide great customer care over the phone
- At Least 2 years of customer service experience
Benefits and Perks:
- Competitive Pay: Significant base salary and bonus opportunity
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Cell phone reimbursement and work-from-home stipend
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
- Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy
Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
